RevLabs Corp. (d/b/a “Talently”)
Fulfillment, Refund & Cancellation Policy
Effective 4 June 2025 – replaces all prior versions
1. Scope
This policy explains how Talently delivers its recruiting & staffing services, how and when clients may receive a refund or replacement hire, and how ongoing subscriptions/retainers can be cancelled. It is written to satisfy Stripe’s “fulfillment policy” requirements and to give our clients clear, fair expectations.
2. Service-Delivery Policy
| What happens | Timing & method |
|---|---|
| Kick-off & role intake | Once you sign our Service Agreement, we schedule a discovery call (typically within 2 business days). |
| First candidate shortlist | We aim to email your initial shortlist within 10 business days. |
| Ongoing candidate flow | Additional candidates are delivered on a rolling basis via email with secure Google Drive links to full profiles, interview notes, and work samples (if applicable). |
| Hire confirmation | A hire is deemed “successful” on the candidate’s agreed start date. All placement and/or subscription fees begin only after this point—no upfront fees are charged. |
3. Refund & Replacement Guarantee
| Scenario | Your options (choose one) |
|---|---|
| Candidate leaves or is terminated for cause within 60 days of the start date | 1️⃣ Free Replacement: We run a replacement search at no extra cost until a new hire starts. — or — 2️⃣ Partial Refund: We refund 50 % of the recruiting/placement fee paid for that hire. |
| Candidate departs after 60 days | No replacement or refund is offered, but we’re happy to open a new search under a fresh agreement. |
| Processing | Approved refunds are issued to the original payment method via Stripe within 5–7 business days. |
Important: Monthly retainer fees already collected for delivered services are pro-rated for unused days if a refund is chosen.
4. Subscription / Retainer Cancellation
| Item | Policy |
|---|---|
| How to cancel | Email dan@hirewithtalently.com with “Cancel Service” and your company name in the subject line. |
| Notice period | 30-day written notice before your next billing date. |
| What happens next | We continue working until the end of the paid period (pro-rating any whole unused days if we stop sooner). You retain access to all candidate materials delivered up to the cancellation date. |
5. Non-Refundable Fees
Talently does not charge discovery, kick-off, or other up-front fees. Therefore, there are no non-refundable charges once an agreement is signed.
6. Dispute Resolution
Most issues are resolved quickly via email. If a dispute remains unresolved after good-faith discussions, the terms of our underlying Service Agreement (including governing law and venue) will apply.
7. Contact
RevLabs Corp.
108 Gloucester Grove, Toronto, ON M6C 2B5, Canada
Email: dan@hirewithtalently.com
8. Updates to This Policy
We may amend this policy to reflect changes in law or our business practices. Updated versions are posted at https://hirewithtalently.com/fulfillment and become effective on the “Last updated” date shown. Continued use of our services after that date implies acceptance of the revised terms.